FAQs
FREQUENT ASKED QUESTIONS1. Caring for the mat
What is the cleaning procedure for my mat?
Can I use sprays or oil to clean my mat?
Cleaning sprays often contain oils and chemicals that could harm your mat.
Vitt discourages the use of body lotions, creams and essential oils on your skin just before using your mat. The materials used in the construction of the mat can absorb these products that have been applied to the skin and could leave a stain difficult to remove. The use of body lotions, creams and essential oils on your skin just before using your mat could harm your practice and could cause a loss of adhesion on the mat surface.
How to properly store my mat?
Do not fold your mat as they are designed to be rolled up. Any crease could leave irreversible marks on your mat.If after practice your mat is wet, we recommend letting it dry and then roll it up.
After your practice we recommend keeping your mat in a cool, ventilated indoors place.
Avoid exposing the mat directly to the sun or in places where there is a very high temperature, such as inside your vehicle.
What steps should I follow if I notice that the mat gives off a slight rubber odor?
Right after the rubber production process, the mats are aerated in order to eliminate possible odors.
If your mat gives off a rubber smell, we recommend that before using it, allow to air out and this smell will disappear in approximately 10 hours.
What to do if your mat has ripples when first deployed?
These ripples can be produced by the storage and packaging system. If you follow the process described above, your Vitt mat will be completely smooth.
The ripples that may appear before the first use do not affect the performance of the mat.
2. Product’s information
What materials do Vitt mats contain?
On the Progressive and Rainbow models, the lower part is made of natural rubber and the upper part is made of suede microfiber. All materials are fully biodegradable and come from sustainable production. Our mission is to use ecological, non-toxic and environmentally friendly materials for both humans and our planet.
What is the shelf life of the mat?
The impact on the environment is very important to us and for the simple fact of using ecological, non-toxic, biodegradable and respectful materials, the mat can become worn or show signs of aging unlike other mats that do not use this type of materials.
What kind of yoga can I do with Vitt mats?
We advise that Vitt mats have not been designed with the Hot yoga style in mind, although you can use it in this type of yoga, we cannot guarantee durability of the material at high temperatures because the materials used in the construction are totally biodegradable, from sustainable production, ecological, non-toxic and respectful for both humans and our planet.
On Progressive and Rainbow models, the first few days of use the microfiber upper may be a little slippery due to its construction and packaging. If this happens, we recommend slightly moistening the upper part with a cloth before starting the practice.
What alignment system is optimal for my height?
The optimal height range to be able to work with the alignment systems efficiently and get the best performance ranges from 150cm to 190cm. The Progressive Plus and Alignment models are built with superior dimensions offering a greater number of possibilities and options.
For more information on the Vitt mat alignment systems, click here.
Do Vitt mats contain latex?
In cases of very severe allergies and adopting the maximum precautions, we recommend that you consult a specialist doctor so that the use of Vitt mats does not cause any problems and you can enjoy the practice.
3. Gift cards and discount codes
How can I buy and use a gift card?
Does my gift card have an expiration date?
How do I redeem my gift card when making a purchase?
If you have more than one gift card, you can use all of them without any problem.
Can I refund my gift card?
* Gift cards must always be used in the same currency in which it was purchased.
How can I receive information about news and promotions of Vitt products?
How do I redeem my discount code when making a purchase?
Promotion codes only apply to product cost, not shipping.
Can I use several promotion codes in the same order?
Can I apply a discount code to a previous purchase?
4. Vitt products’ warranty
Do Vitt products have a warranty?
For more information on guarantees, click here.
5. Returns
Can I return my order?
Vitt will not accept returns of altered or damaged products after they have been received. Items must be unused, with their original packaging and labels. Our team will check the product before making the refund and products that do not pass the inspection will not be eligible for a refund.
To learn more about our refund policy, click here.
6. Dimensions of mats
What are the dimensions of the mats?
Lenght: 185cm Width: 68cm Thickness: 2,5mm Weight: 2kg
Progressive
Length: 173cm Width: 61cm Thickness: 3mm Weight: 1,9kg
Progressive Travel
Length: 173cm Width: 61cm Thickness: 1,5mm Weight: 1kg
Alignment
Length: 180 cm Width: 66cm Thickness: 2,5mm Weight: 1,9kg
Wind
Length: 180cm Width: 66cm Thickness: 2,5mm Weight: 1,9kg
Rainbow
Length: 173cm Width: 61cm Thickness: 3mm Weight: 1,9kg
Are we in touch?
We send only few emails and we try them to be short and nice.